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Shipping Policy

COVID 19 SHIPPING DELAYS

The current COVID-19 pandemic is causing many shipping delays. Shipments can take several days longer than estimated.  Numerous countries and territories have also suspended acceptance of inbound parcels.  Flights and air travel have been reduced and this along with other factors is causing delays. As a result, both domestic and global shipping is being delayed significantly. 

Currently USPS (Mail) shipments are either severely delayed or, for internatioanl shipments, are suspended to many countries. So this option is not available until USPS Mail services return to normal.

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Please allow 2-5 business days for your order to be processed by us.

USA

Our products are shipped via UPS. 

Orders $75 and over are shipped free within the US.

For orders up to $74.99 there is a flat rate option to ship via UPS SurePost. Other expedited UPS options are available and the fees for those are displayed and are based on the ship to address and package weight. All shipping charges are calculated automatically when you begin processing your order during checkout,and can be previewed by clicking the cart icon in the upper right corner.

 

 

INTERNATIONAL

International shipments are shipped via DHL Express. 

Shipping fees for international shipments are based on the ship to address and package weight and are calculated automatically when you begin processing your order during checkout, and can be previewed by clicking the cart icon in the upper right corner.

International customers are responsible for import duties, tariffs, fees and taxes levied by the destination country. We do not know in advance what those charges will be, and as customs policies vary widely from country to country, we recommend that you contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.

The recipient of the shipment is the importer of record and must comply with all laws and regulations of the destination country. 

When your order is shipped from our warehouse, we will send you an email to confirm the shipment with a tracking number to enable you to track your package

 

All products are shipped from Kutztown, Pennsylvania (USA).

ADDRESS VERIFICATION

Please ensure that you enter a correct and valid ship to address during checkout. If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address" you will be charged for reshipping the package to the correct address (even if the order originally qualified for free shipping). 

 

If you have any questions please do not hesitate to contact us here or email orders@panpastel.com